This section contains answers to some frequently asked questions.
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You should seek the services of a psychologist in various situations, for instance if you want to better
understand some aspect of your life or get to know yourself, if you are going through a difficult
situation or separations, losses, or bereavements, if you have constant feelings of sadness, anxiety,
stress, anger, discouragement, insecurity, fear, guilt, or difficulty dealing with the past, if you
experience relationship difficulties or have uncontrollable behaviors. Contact a psychologist to assess
Psychology is concerned with emotional, behavioral, and self-awareness issues. Coaching is a human
development process that helps you discover and leverage your resources through methods and
techniques. It focuses on training to achieve personal goals. Contact a coach if you are unhappy in any
aspect of your life, whether professional, personal, social, relationships, physical, health, leisure, or
otherwise. Talk to us if you're not sure what kind of follow-up you require.
Mindfulness is a mental practice that teaches people how to manage their thoughts and emotions.
The majority of our lives are consumed by memories of the past and anxieties about the future. In a
state of mindfulness, you can focus on the present moment, be aware of your emotions, body, and
surroundings, and redirect your energies to the here and now. Try practicing mindfulness if you want
to learn to stop, turn off autopilot, or prevent or reduce depressive symptoms, anxiety, stress, or
Yes. The Portuguese Psychologists Association recognizes the effectiveness of conducting online
psychology sessions. Several studies have been published in recent years that demonstrate the
efficacy and effectiveness of ICT-mediated psychological interventions (Andersson, 2016; Andersson
& Cuijpers, 2009; Barak, Hen, Boniel-Nissim, & Shapira, 2008; Olthuis, Watt, Bailey, Hayden, &
Stewart, 2016; Richards & Richardson, 2012). These have been shown to be as effective as face-to-
face interventions in the treatment of a wide range of functional changes and psychological disorders,
including generalized anxiety disorder, social anxiety disorder, panic disorder, post-traumatic stress
disorder, stress, depression, and eating disorders, among others.
According to the Portuguese Psychologists Association's Guidelines for the Provision of Psychology
Services Mediated by Information and Communication Technologies (ICT), the provision of ICT-
mediated services has several advantages when compared to face-to-face interventions or when
associated with this type of intervention, of which we highlight: "(1) accessibility (being within reach
of a large portion of the population, particularly those living in rural or remote areas, or those whose
symptoms or physical condition translate into mobility difficulties, or whose hospital/clinical
environment entails negative associations that prevent them from receiving the care they require);
(2) flexibility and convenience (allowing asynchronous access to healthcare, not depending on the
opening hours of healthcare facilities or the availability of healthcare professionals, eliminating
waiting times and avoiding costly travel); 3) high adaptability (the content of intervention programs
and the way they are presented can be easily adapted to the needs and limitations of their users)…;”
Online psychological care is indicated in a variety of situations, including anxiety, sadness, depressive
symptoms, fear, guilt, loss or grief, relationship difficulties, and low self-esteem, among many others.Schedule an appointment, and the psychologist will assess whether your case can be answered
The Psychologist is obliged to comply with the code of ethics, maintaining the confidentiality of the
information shared during the consultation. However, online psychological care does not have
absolute guarantees when using electronic media, as it is subject to violations that are beyond the
professional's control. The vulnerability of the internet must be taken into account, so it is important
that the customer ensure the security of his equipment, by installing programs that detect threats
and not using public computers to carry out the sessions.
Yes, you can conduct your session from your computer, smartphone, or tablet. However, as with most
websites, you must confirm that you are using a browser and an operating system that is compatible.
You should also make certain that your device's settings and antivirus software do not prevent access
to the camera and audio. Consult the "Technological prerequisites" page at the bottom of the
website's main page to ensure that you meet the technical requirements to carry out your session
comfortably and effectively.